TANGZU Xuanwu Gate 1DD+4BA+2EST Multi Driver In Ear Monitor Wired HiFi IEM with AceOrpheus OurLaura WabiZone 1960saga Cable

At NiceHCK,we value each and every single customer,and customer satisfaction is always our top priority.We are trying our best to speed up the process to make your package arrive as soon as possible.Your patience is highly appreciated.We thank you for your understanding.
The following is our logistics time cost chart for your reference,Please check the shipping area below. We may not deliver to certain places or need extra shipping cost.The estimated times stated below are not guaranteed.

 

All orders ship from our warehouse in China within 1-3 business days unless stated otherwise. Please allow 1-3 days of processing time. Some items may require a longer ship-out and/or delivery time frame. We will notify you immediately about the expected delivery time frame, with the option of canceling your order for a full refund.An international package could experience delays like postal strikes or severe weather or Cov-19 situation. 

We have two shipping methods - Standard Shipping and Express Shipping.

Option 1.Standard Shipping

Any order you place is free of postage through this way(except some remote places).

The estimated time of shipping is usually 5-15 Days depending on the country.

For some remote areas,there may be an additional charge of US$ 15-35,and your order shipping date may be delayed few days.Because we need find out proper carrier to send out to avoid remote fee, otherwise you may have to pay for remote fee or order could be canceled. If you are unsure whether your location is considered a remote area, we recommend contacting us to confirm. 

Address characters should be within 30-40 letters.

Option 2.Express Shipping

If your order is over 350USD, express shipping is free.While your order is under 350USD, you may pay for the Excess postage.But it possibly cause expensive taxes and fees by the customs which you need to burden.So we advise to choose standard shipping.

If you chose Express (DHL/UPS/FedEx etc) : You are responsible for paying taxes and duties.  But we usually declare an item at a lower value , leave us a message with the desired value if you want.

If you do need to select express shipping, click "more payment option" on the goods page and enter your desired shipping method,or contact us by email.

Kindly remind that we will deduct you the round freight before refund you if customer reject to pay the duty tax. (P.S. triple freight for returning the product)

The customer must bear any form of duty/import fee/processing fee applicable to your package.

When buyers refuse to accept packages or fail to pay taxes, some packages claiming to be "returned to the seller" may be destroyed by post office or customs officials. No refunds will be given in such cases.

You can track your order and shipping & handling information if you have registered an account on nicehck.com. If you haven't registered on our site, you can still track your order here with your order number. For more shipping information, send an email to support@nicehck.com. We will respond to you within 24 hours.  

 

If your parcel were to be in transit for over 3 months, it may have been lost in transit.

• For orders below $50USD, you may either opt for a one-time reshipment of parcel OR a full refund of the amount paid in cash via PayPal/Credit/Debit card.

• For orders above $50USD, we will only process a 50% refund of your order paid in cash via PayPal/Credit/Debit card. Should there be any concern about Standard Shipping, you are encouraged to opt for DHL Express Shipping instead.

NiceHCK supports only one currency that is US Dollars. On payment, it gets automatically transferred to US dollars. Due to the currency exchange rates fluctuating almost daily, the prices in other currencies on our store at NiceHCK is just for your reference. Final price might be a little bit higher or lower depending on the current dollar rate.

Express shipping payment method: You can contact us to change the order price or add the this Extra Express Fee item to your shopping cart.

All orders are in US dollars

FAQs

Which countries do you ship to?

How to track my order?

Return and Refund Policy

7-Day Free Return Guarantee

You will enjoy this guarantee if you receive a damaged, wrong or unusable item.  Please contact us within 7 days of receiving the package for a return authorization.

 

Once the product has been returned to our designated address, we can ship you a new item for free (we will refund the shipping cost of your return), or give you a full refund.

 

Reasons for accepting returns include, but are not limited to:

The color, style, pattern, or parameters do not match the description

Significant difference

Functional or performance issues

Wrong product

Poor workmanship or manufacturing defects

The product is damaged or defective

For new, unopened returns that do not affect the sale of products, the buyer shall return the products to the designated place and bear the return cost. We will refund the return in full after we receive the return and verify that it is correct (if any freight is incurred, the amount after deducting the freight of the buyer).

Product quality problem

Product warranty period:
·Earphone: 1 year
·Original line: 6 months

The NiceHCK warranty covers any factory defects that may affect the proper function of the product you purchased. It does not cover human damage caused by human error, negligence, etc. (Read the following paragraphs for more details.)

 

If your product is defective, we will replace it for you free of charge, or give you a full or partial refund (as the case may be), please follow these instructions:

 

1.Send an email to support@nicehck.com with an appropriate subject line

2.Provide your order number and clearly describe your problem

3.Attach photos and videos to show what flaws your product has

4.If the photo/video provided is not enough to prove the stated problem, we will ask further.

 

Once we confirm that your item is defective due to a manufacturing issue, you need to request a return and follow the proper procedures. Once we receive the returned product, we will process your refund.

 

NiceHCK will only be responsible for shipping costs for certain defective products within 30 days of delivery if:

• The manufacturing problem of the product can be proven by video/photo.

After 30 days, if the item is claimed to be defective, we will partially refund it, replace it free of charge or refund it in full (as the case may be) if it is still under warranty. If it must be shipped back to NiceHCK so that we can check for any factory defects, the freight will be borne by the buyer. We only cover repair/replacement and return shipping costs (excluding any possible local taxes/import/processing fees).

 

* Note: Warranty coverage procedures may vary by product and issue. If you encounter any questions, please contact support@nicehck.com immediately. If you do not receive a response by email within 3 working days, please contact us via our website or Discord to check. Failure to do so and the resulting deterioration of product condition may limit or void your 1-year warranty.

 

Once we have received your returned item and verified its condition within 2-3 business days, we will process your item refund within approximately 5 business days. If your order has incurred shipping costs, non-quality issues will not be refunded, we will only refund the amount paid for the product; If the quality is the problem, we will bear the freight.

 

• Only one free local return per order. If you have multiple items in your order and decide to return them separately, only the first return for that order is free. Subsequent returns will incur shipping costs, which will be borne by the buyer.
• In order to extend the free return period to 60 days, customers have the option to purchase our extended return service. Simply select this service before payment to enjoy an extended return period.

 

The wrong item was received or the quantity was missing?

Usually, after receiving the package, please confirm the contents of the package and ensure that the package is in good condition before signing for it. All customers must take unpacking videos of sealed packages and packaging when opening packages and products. If you fail to provide us with the above information, any claims for errors or missing items will be void.

 

For incorrect/missing items, please email support@nicehck.com. The following details are required.

1) Send an email to support@nicehck.com with the correct subject line

2) Provide your order number and clearly state the problem

3) Attach a photo and unpacking video of your sealed package and packaging to show that your product is incorrect/missing. The shipping details must be clearly visible on the package.

 

Once the problem is confirmed, we will arrange a free replacement or refund (if applicable). For items claimed to be missing from a package or sealed product, an unpacking video is required. For the wrong product, NiceHCK will decide if you need to return the wrong item.

Warranty Policy

Warranty Period

In cases of non-human destruction,NiceHCK offers a 1-year warranty coverage for the products which worth higher than $20 (inclusive) (excluding carry cases,ear tips and other accessories) and a 90-days warranty for cables and adapters.

We offer a 60-days warranty for Headphones under $20.

Warranty period starts from the date of purchase.

To check the warranty status of the item purchased and whether warranty is claimable,non-original buyers would have to inform us about it.Details such as the order number of the item,non-original buyer's personal contact details and shipping address would be required.

 

For NiceHCK private brand, if the products can still be repaired, we can still provide maintenance services for the products without the order number or the products after the warranty period. If necessary, please contact us for consultation and quotation.However,it is not applicable for items that have been discontinued.

The warranty does not apply to the following:

• Damage due to user negligence, accidents, disassembly, waterlog, misuse, abuse, alterations or vandalism.
• Improper or inadequate maintenance.
• Failure to perform required preventive maintenance
• use not following the ‘User Guide’ or any additional safety, use, or warnings included in the product materials.
• Unauthorized modification or commercial use.
• Damage in return transit.
• Unsupervised use by children under 18 years of age.
• Accidents, abuse, misuse, improper installation, problems with electrical power, acts of third parties.
• Products that are altered or repaired by anyone not authorized by Nicehck.
• usage not following instructions accompanying the Product(s).
• failure to perform required preventive maintenance,
• weather conditions, lightning, fire, water, or any acts of nature
• Furthermore, Nicehck is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.

 

Limited warranty covers:

• Products are heavily discounted (i.e. 40% or more of retail price) or audited.
• The product has been modified or repaired by anyone not authorized by NiceHCK.

 

 

Limited warranty coverage means that a faulty product due to a manufacturing problem can still be repaired if the purchased product is still under warranty.

However, the Buyer can deliver the goods to the designated location or logistics to us, and must bear the freight incurred by the delivery to NiceHCK, NiceHCK bear the freight to the Buyer after repair.

If the problem is due to other reasons (such as mismanagement by the user), the buyer may also have to pay for repairs and return. In such cases, NiceHCK will usually check with the manufacturer in advance for a quote on repair costs. However, in some cases, the manufacturer may only be able to do so after retrieving and inspecting the faulty device. Please consult us. thank you.

 

This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use,or use that is not intended.There are no warranties other than expressly set forth herein.

 

If you encounter any problems, please email us at support@nicehck.com. If you do not receive an email reply within 3 working days, please contact us via our email or Discord to check.

I have already registered on website, Why I can't login it again?

If this happens to you, you can check if you register with your email directly when you signed up, or if you signed in using gmail/facebook, etc. These two registration methods belong to different accounts.

 

Why do I see product price reductions and promotions on social media and during other holidays, while the price listed on the official website product page remains unchanged?

The sales price of our products has not been altered; it is a limited-time discount. Please proceed to place your order directly

 

How long does it take to receive the order after it is placed?

If in stock, your order will be shipped within 3 business days. Most orders will be delivered to your address within 15-20 days, a few remote areas may take longer, depending on the shipping company. You can confirm the product stock with customer service, or learn the details from here.

We don't arrange delivery on Sundays. On some holidays we will send you a notice in advance to inform you of the delivery date. We will arrange delivery as soon as the holiday is over.

 

How do I cancel my order?

You can cancel or modify your order before our warehouse team has not processed.

Orders that have been shipped cannot be canceled and modified.

Custom products do not accept returns or exchanges

If you want to Cancel or modify order after purchase, please contact us via our support email (support@nicehck.com) or website chat. We will help you with the changes if that could be done.

 

How do I return the product? When must the product be returned after receiving the RMA form and details?

To return, please send an email to support@nicehck.com within 30 days upon receiving the sealed product(s). And we will provide the RMA form and details to you via email. You can click here to learn the details.

Please arrange the return shipment of the parcel within 5 working days after receiving the return instructions from us. And email us again about the updated tracking link. Failure to do so will result in a cancellation of the return process.

 

When will I receive my refund after returning the product?

In most cases, after receiving and inspecting the returned product, your refund will be processed within 5 business days.

Kindly note: NiceHCK will not be responsible for the fees that may incur a currency exchange loss or transaction due to your source of payment (e.g.Bank or PayPal) .

 

What Is Pre-Ordering?

Pre-order means that before we start selling new products, you only need to pay $1 to reserve some products for yourself before the official launch, and you don't have to worry about the product will be snapped up.

We can promise you:

1.The right of first purchase of goods

2.Priority of goods delivery

3.You can enjoy the pre-sale price of some items

 

Which countries do you ship to?

We are usually able to ship to most countries via Express Shipping,and many countries via Standard Shipping. You can confirm it with our customer service to check whether Standard Shipping is available to your country.

 

How much does shipping cost?

We have two shipping methods:Standard Shipping and Express Shipping.

 

Standard Shipping is free for most countries, while Express Shipping is 15-35USD depending on your country. If your order is over 350USD, Express Shipping is free. (headphones and desktop DAC/AMPs are excluded.)

 

Shipping fees exclude import taxes or processing fees that may be applicable for your country.NiceHCK is not responsible for such fees. Should you refuse to pay the tax/customs fees, shipping fees will still be deducted from the amount paid for the two-way freight charges. The cost of the freight charges may be more than the amount reflected on your order due to tax and other miscellaneous fees.

 

Some parcels claimed to be “returned to the seller” may be destroyed by the post office or customs officers when buyers refuse to accept their parcels or fail to pay for their taxes. No refund will be processed for such cases.

 

NiceHCK will not be responsible for additional administrative or handling fees charged by your local courier company or customs. Please kindly check this with your local customs.

 

There may be additional charges via Express Shipping for certain remote areas. We will contact you if there is a need to make additional payments.

 

Please contact us before placing an order if you have any queries regarding shipping.

 

What if my headphones don't produce sound?

Make sure the headphones are properly connected to your device, either by plugging them into the headphone jack or connecting via Bluetooth.

If they are wired headphones, check the headphone cable for damage or looseness and try replacing it.

 

Earwax or dust can clog the headphone speakers and prevent sound from coming out. You can use a cleaning agent or a soft-bristled brush to gently clean the headphones.

 

Check your device volume settings to make sure the volume is adjusted to the appropriate level and the headphones are selected as the output device.

 

If none of the above methods work, you can try resetting the headphones. The specific reset method may vary depending on the headphone model, so refer to the headphone manual or contact the manufacturer for help.

 

If all of the above methods don't work, there may be something wrong with the headphones themselves. It is recommended that you contact the headphone manufacturer to inquire about repairing or replacing the headphones.

 

How to wear in-ear headphones correctly?

When wearing in-ear headphones, first make sure your hands are dry so that you can operate them better.

 

Pick up the earplug, hold the earplug handle with one hand, and gently lift the ear you want to insert it into with the other hand and hold it. Next, insert the earplug into the ear slowly, gently and rotate it to make sure that the earplug fits the ear canal.

 

Then, hold the earplug with your hand and fine-tune it to a comfortable position to position it correctly. Before wearing, please distinguish between the left and right ears. Generally, the left ear is L and the right ear is R. Gently insert the earphone into the ear according to the outline. In this way, you can enjoy music comfortably.

 

How to solve the problem of current sound after the earphones are plugged in?

Adjust the media volume: If the media volume of the mobile phone or other device is set too high, it may cause the earphones to make current sounds. You can try to lower the media volume to see if the problem can be solved.

 

Replace the earphones: If there is a problem with the earphones themselves, such as current sound during audio output, then replacing a new earphone may be an effective solution.

 

Replace the front-end device: If the line shielding of the front-end device is weak, it will also cause the phenomenon of signal interference and current sound. At this time, it is recommended to replace the device to solve it.

 

Clean the headphone jack: Dust or debris may accumulate in the headphone jack, resulting in poor contact of the earphones, thereby generating current sounds. You can use a cotton swab or soft cloth to gently clean the headphone jack to ensure that the earphones can be inserted normally and have good contact.

 

If none of the above methods can solve the problem, there may be a hardware problem with the mobile phone or other device, such as a current problem with the earphone port. At this time, it is recommended that you send the phone to a professional repair center for inspection and repair.

 

How to distinguish left and right ears?

Observe the logo: Many headphones have obvious logos in their designs, such as "L" and "R" printed on the inside or outside of the headphones, representing the left and right ears respectively. This is the most direct and simplest method.

 

Color distinction: Some headphones use different colors to distinguish left and right ears in their appearance design, such as blue for the left ear and red for the right ear. This makes it easy to distinguish without logos.

 

Shape distinction: The design of some headphones also takes into account the distinction between left and right ears, for example, the shape of the left earphone may be different from that of the right earphone. But this usually requires you to have a certain understanding of the shape of the headphones to distinguish.

 

It is recommended that you first observe whether your headphones have the above logos, colors or shape differences, and then judge the left and right ears based on these characteristics. If you are still unsure, you can also try to wear the headphones on your ears and judge based on the comfort of wearing.